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Privacy Policy

Last Updated: 16 November 2025

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At Raw Human Nutrition, your privacy is extremely important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and protect your information when you engage with our clinic or use our client management system.

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What Information We Collect

We collect personal information necessary to provide safe and effective clinical nutrition services. This may include:

Personal Details

  • Name, date of birth, address, phone number, email

  • Emergency contact details

  • Medicare or private health fund details (if provided)

Health & Medical Information

  • Medical history, symptoms, diagnoses

  • Medication and supplement use

  • Lifestyle, dietary intake, training load, and health goals

  • Pathology results, functional testing results, or referrals from other practitioners

Administrative and Billing Information

  • Payment information (no credit card details are stored within our system)

  • Appointment history

  • Communication records between you and your practitioner

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How We Collect Your Information

Information is collected through:

  • Intake forms completed electronically or in person

  • Consultations (online or in-clinic)

  • Email or phone communication

  • Reports received from referring practitioners (e.g., GP, chiropractor, psychologist)

  • Your chosen pathology or functional testing provider

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Why We Collect Your Information

Your information is used to:

  • Provide personalised, safe, and evidence-based nutrition care

  • Assess, monitor, and support your progress

  • Track pathology and functional testing over time

  • Schedule appointments and manage billing

  • Communicate with you regarding your treatment plan, results, or follow-ups

  • Maintain accurate and legally compliant clinical records

We only collect information that is reasonably necessary for your care.

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How Your Information Is Stored

Your data is stored securely within our client management system, which uses:

  • Encrypted servers

  • Password-protected practitioner access

  • Role-based permissions

  • Secure transmission technology

  • Regular software updates and compliance safeguards

We do not store client information on personal devices.
Paper notes (if used) are scanned securely and shredded.

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How We Use and Share Your Information

Your information is used only for clinical and administrative purposes.

We may share information with:

  • Your GP or referring practitioner (only with your consent)

  • Testing laboratories for pathology or functional testing

  • Other allied health professionals involved in your care (with consent)

  • Software providers who manage the secure client management system

We do not sell, rent, or disclose your personal information to third parties for marketing.

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Confidentiality and Practitioner Obligations

All practitioners at Raw Human Nutrition comply with:

  • Clinical Nutrition industry codes of conduct

  • Mandatory privacy standards

  • Legal record-keeping requirements

  • Confidentiality obligations

Your health information will never be discussed with anyone without your explicit consent unless required by law.

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Accessing or Correcting Your Information

You have the right to:

  • Request a copy of your personal or health information

  • Request corrections if information is inaccurate or outdated

  • Request transfer of information to another practitioner

We may require proof of identity before releasing your records.

Requests can be made in writing to:
info@rawhumannutrition.com.au

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Data Retention

Health records are stored for the minimum period required under Australian law (usually 7 years, or until a minor turns 25).
After this period, information is securely destroyed or permanently de-identified.

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Your Consent

By engaging in services with Raw Human Nutrition, you consent to the collection and use of your information as outlined in this policy.
You may withdraw consent at any time, but doing so may limit our ability to provide ongoing care.

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Concerns or Complaints

If you have concerns about your privacy, please contact us first so we can resolve the issue quickly:

Email: info@rawhumannutrition.com.au
Clinic Location: The Good Joint Clinic, Burleigh Heads, QLD

If you believe your privacy rights have been breached and we cannot resolve the matter, you may contact the Office of the Australian Information Commissioner (OAIC).

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